Refund Policy

1. How to request a refund

1. Email paperguru@outlook.in.
2. Use the email address associated with your PaperGuru account where possible.
3. Include your name, order/payment identifier if available, the paper or exam purchased and a clear reason for the refund.
4. If the issue is technical, briefly describe what happened and include a screenshot when useful.

2. Full refund

For an approved refund request under this policy, PaperGuru will refund the full amount paid for the relevant purchase. Refunds are normally sent back through the original payment method or the payment route supported by the payment provider.

We will communicate with you if additional information is required to identify the transaction or process the refund securely.

3. Payment and duplicate-payment issues

If money was deducted but the purchase was not successfully completed, or if you were charged more than once for the same purchase, contact us promptly. We will verify the transaction with our payment records/provider and arrange the appropriate refund.

4. Technical problems

If you cannot access a paid PDF, My Library item or purchased online test because of a PaperGuru technical problem, contact support. We will first restore access where possible and, if the issue warrants a refund, process the full refund under this policy.

5. No hidden cancellation barriers

PaperGuru will not require unnecessary steps to submit a genuine refund request. We may need transaction details to verify the purchase and protect customers against fraudulent requests, but we will keep the process practical and transparent.

6. Refund timing

Once a refund is approved, the actual credit time depends on the payment provider, bank, UPI network or card issuer. PaperGuru will initiate the refund promptly after approval and provide relevant transaction information when available.

7. Fair-use and fraud protection

PaperGuru reserves the right to verify unusual or potentially fraudulent requests before releasing a refund. This is intended to protect users and the platform from misuse; it does not remove the refund commitment described above for genuine customer requests.

8. Consumer rights

This policy is intended to provide an additional customer-care commitment and does not remove rights or remedies that may be available to consumers under applicable Indian law.